Should there be an airline “passenger bill of rights”?
- Tuesday, 08 September 2009
This week’s question concerns the rights of airline passengers. Several recent incidents of airline passengers being stranded on planes for up to six hours may have strengthened the case for a “passenger bill of rights” pending in Congress. The bill would require stranded planes to return to the terminal after a certain amount of time, and mandate that airlines improve customer service measures such as providing food and water during long delays and establish a customer complaint hotline. Air carriers argue such measures would only increase runway congestion and flight cancellations, further infuriating passengers.
What do you think? Should there be an airline “passenger bill of rights”? Yes or no?