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Do Social Tools Make Employees More Productive?

According to a recent Microsoft survey conducted by research firm Ipsos, nearly 50% of employees believe social tools make them more productive while more than 30% of companies restrict the use or undervalue them. Typical professional uses for social networks include communicating with colleagues, sharing/reviewing documents, and communicating with customers/clients. Many executives are still resisting the move to social networks because of the loss in predictability or productivity. Supporters say that deferring new innovations can cause companies to be overrun by their competitors.

What do you think?