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Are 'Virtual Receptionists' a Good Idea?

The London borough of Brent is using a virtual receptionist, or hologram, to greet visitors in its new civic center. The hologram responds to questions about locations in the building, such as where to register births or where to head to apply for a marriage certificate. The virtual employee will be presented on a screen, and visitors can type in the reason for their visit and be given information on where to go or what kind of paperwork they require.

What do you think?