Yaskawa America, Inc. Corporate Overview

Overview of Yaskawa America, Inc. Drives, Motion, and Robotics divisions. Our company, people, accomplishments, social engagement/responsibility, capabilities, innovation, direction, customer engagement, history, and support.

Transcript

00:00:00 [Music] electric AC motors consume 45 percent of the world's electrical energy they are everywhere so is Yaskawa for more than 100 years you Scala has focused on motion control robots and power conversion products that provide value by improving productivity using energy efficiently and adding convenience yes now America

00:00:28 delivers world-class automation products to the commercial industrial and energy industries the world-class quality benefits our customers on a daily basis so they can rely on us they know when they get their product it's fit for use and it's reliable for years and years to come yo Scala products help build and power the things you rely on from your mobile

00:00:49 device to your car to the water you drink to the food you eat even the air you breathe our motion robots and solar products are at the core powering our daily lives one of the things that is a competitive advantage for us kaua is our people we really look for a very well-rounded diverse group of people to join the organization and then develop them to stay within the organization to

00:01:14 increase that customer satisfaction total North America we have about a thousand employees within the drives emotion group we have about 675 full-time associates encompassing everything from supply chain to manufacturing to engineering to customer satisfaction to aftermarket support when we are recruiting we're looking for not only the tactical skills or the hard

00:01:34 skills someone who comes out of the drive system who comes out of the motion control industry but we're also looking for a very unique Yaskawa cultural fit [Applause] yes cow is employee retention rate is very very high it's about 96% on any given year and that is inclusive of all of our employees here in the United States employee retention really

00:01:55 benefits the customer experience because we've got long-term associates within the organization who have a really personal vested interest in seeing the customer being satisfied yaws kaua products increase energy efficiency and improve process control saving our customers money and improving their quality control those product values carry over everyday in our

00:02:19 company values we continuously improve our processes to reduce waste and sustain our high quality standards our customer is a timely support is very important not only timely support but as well as accurate support we have a technical support staff that offers free phone support 24 hours a day seven days a week 365 days a year tracking customer feedback is really

00:02:41 important to us by monitoring this survey feedback we get the voice of the customer 79% bar calls that resolved on the first call within overall customer satisfaction rating of four point five out of five our customers know that when they contact us they're going to get answers and they're going to leave happy all the teams within Yaskawa are coming

00:03:04 together inside sales outside sales product management in all of operations production supply chain strategic sourcing and we're coming up with a plan to get our product on time so we can meet our customers expectations at use kaua we make your jobs easier your process is more efficient and your machines run better yes kaua makes the complicated simple